Need help? We've got you.

Call 01 427 9797 during opening hours or email info@viberstore.com. For returns and warranty claims, email returns@viberstore.com. Our Dublin team will get back to you within one working day.

Email returns@viberstore.com within 30 days of delivery with your full name, order number and reason for return. Once your return is approved, we'll email you a free pre-paid DHL return label and instructions.

Once we receive and inspect your device, we process your refund within 3 to 5 working days. It goes back to your original payment method.

Email returns@viberstore.com within 24 hours of delivery. We'll offer a full replacement or refund and cover all return shipping costs.

Email returns@viberstore.com with your order number and a description of the issue. If it's covered, we'll tell you how to send your phone in. We aim to inspect and process your repair or replacement within 48 hours of receiving it.

Yes, delivery is free nationwide. In Dublin you can also get same-day delivery for €9.99 on in-stock phones ordered before 12pm, Monday to Saturday.